Small Business Operations

Revenue Streams - Business Model Canvas

Revenue Streams and Your Business Model

When it comes to defining your revenue streams, especially when you are developing a business model canvas, there are many factors that you need to consider that affect your potential income source. Will you use a fixed or dynamic pricing mechanism, and is your revenue based on transactional and reoccurring sources of revenue?

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The Long-Tail Economy

The Long Tail Economy-What You Need to Know

The old economy had limitations on shelf space and the ability to target niche markets and as a result, companies only invested in offerings that appealed to a very large population. Today we live in the Long-Tail Economy, where a business can target a very specific and often very small market segment for next to nothing and distribution bottlenecks are vanishing, making the offering of niche products and services not only possible but more desirable by consumers.

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Management vs. Leadership

What is the Difference Between Leadership and Management in Small Business?

Leadership and management are both essential elements of business success. Leadership is closely aligned with the role of a CEO and Management to the role of the President. Even though there is a difference between leadership and management most people use them interchangeably which is incorrect.

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3 Simple Business Relationships Strategies to Get What You Want

People like to work with and buy from people that they like. However, sometimes you need them to change their direction without leaving a stink on your relationship. Here are three strategies that can be used to help you get what you want in business relationships, with the added benefit of making you come out smelling like a rose.

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The 30-Minute Recipe for B2B Revenue Growth

It is usually not easy to decide to do either project A or project B because we cannot accurately measure the return on investment (ROI) on dollars spent or the return on effort (ROE) on time spent. You don’t have to do everything, but you do have to do something. Action almost always trumps inaction and there are things that you can do in 30 minutes or less to add value and create positive momentum.

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Are You a Clone Business?

How to Transform your Clone Business and Stand Out

Every day, entrepreneurs invest huge amounts of time and money to build a business that they think will be better than the competition. However, all too often entrepreneurs struggle to articulate how their value proposition is fundamentally different from their competition.  These businesses are what I call clone businesses. 

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Watch the Leader and Profit by Capitalizing on Their Mistakes

Watch the Leader and Profit by Capitalizing on Their Business Mistakes

It is often far better to see what the market leader is doing and just be a little different in your value proposition. Being the first to market means you will make lots of costly mistakes that your competitors can learn from and then capitalize on at your expense. Keurig and Xerox were not the first movers but today they dominated their markets by capitalizing on the dominant players mistakes..

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4 Publishing Industry Lessons To Make You A Better Entrepreneur

4 Super Valuable Business ROI Lessons From Publishing

While the underlining ability to write content that people want to buy is the same for both the magazine and the book publisher, the design considerations mirror many of the same issues entrepreneurs go through when they try to define their business and economic models.

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Four Business Lessons From The Sturgis Motorcycle Rally

Four Business Lessons From The Sturgis Motorcycle Rally

As I write this post, I have just returned from a motorcycle rally in the Black Hills of South Dakota. This rally is often referred to as just “Sturgis.” As always, the trip was full of lessons for entrepreneurs. Now, you may be surprised by that, but stick with me and you’ll discover these lessons

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Hours of Operation

Hours of Operation

Most people work from 9 to 5, Monday through Friday. It always perplexes me why some business to consumer (B2C) businesses are open during these same hours. How can they build their business when their customers are all trapped at work? It doesn’t make any sense! Increasingly, many successful business owners see the folly in

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Choosing the Right Location for Your Retail Business

Choosing the Right Location for Your Retail Business

When it comes to selecting a location for a retail business, there’s a variety of criteria you should use, including: Many entrepreneurs have become bankrupt because they invested too heavily in a location that fell flat. Often, the location failed because other aspects of marketing were not properly attended to. If your location is hard

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Building Models Based on Customer Insight

How Zip Car Built a Business Model Based on Customer Insight

Henry Ford said that if he asked customers what they wanted, they would say a faster horse. Gathering customer insight is not about asking the customer about what they want, but talking to customers about their daily challenges and developing a deeper understanding of their needs. Another challenge is knowing which customers to listen to.

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The Cycle of New

The Cycle of New

When a new disruptive technology is discovered, it is often marketed aggressively by the developer. The typical cycle is that it is over-hyped and people expect huge results. They invest heavily as they succumb to the madness of the crowd. Most often, V1.0 products meet with a few roadblocks that tarnish its appeal. Most dissatisfaction

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Are Large Corporations Past Their Prime?

Are Large Corporations Past Their Prime?

One has to ask “Are corporations past their prime?” Corporations came into being to allow multiple investors to invest a portion of their capital across several risky, but potentially highly profitable endeavors.  Corporations Come Into Existence When sailing ships were constructed to carry on world trading, it was a highly lucrative proposition but was fraught

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Testing Your Customer Segment and Value Proposition Hypothesis

Testing Your Customer Segment and Value Proposition Hypothesis

Once you have made a hypothesis regarding your customer segment and value proposition, you need to gather insight to validate your hypothesis by designing questions or experiments to take to potential customers. If you are designing questions, it is important to avoid questions that will influence the customer’s response. In other words, avoid leading questions

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Testing Your Value Proposition’s Ability to Deliver Gains

Testing Your Value Proposition’s Ability to Deliver Gains

Now that you have a potential list of products or services that you plan to incorporate as part of your value proposition, you need to see if it creates the benefits your customer expects, desires, or would be surprised to see. You can use the following questions to test your value proposition’s products and services

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Testing Your Value Proposition's Ability to Alleviate Pain

Testing Your Value Proposition’s Ability to Alleviate Pain

Now that you have a list of potential products or services that you plan to incorporate as part of your value proposition, you need to exposed them to the first test. You can use the following questions to test your value proposition’s products and services. These questions will help you determine if your products or

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Defining Your Value Proposition’s Products and Services

Defining Your Value Proposition’s Products and Services

After you understand the customer’s job, their pain points, and their gain points, it is time to define a value proposition to deliver to them. The products or services that you will provide can come in four different flavors: With these flavors in mind, make a list of all the products and services your company could deliver.

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Understanding Customer Segment Gain Points

Understanding Customer Segment Gain Points

Once you have a pretty good idea of the job your customer segment has to do, it is time to ferret out and define their gain points. Use the following questions to describe the benefits your customer expects, desires, or would be surprised to receive. After answering these questions, attempt to rank your customer’s gain

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Understanding Customer Segment Pain Points

Understanding Customer Segment Pain Points

Once you have a pretty good idea of the job your customer segment has to do, it is time to ferret out and define their pain points. You can use the following questions to more accurately describe the customer’s negative emotions, undesirable costs and situations, and risks they experience before, during, and after their job.

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Understanding Customer Segment Jobs

Understanding Customer Segment Jobs

Once you have a good idea of your target customer segment, it is time to dig a little deeper. To do this, describe the specific tasks your customer segment is trying to do in their core job, the problems they are trying to solve, or the needs they are trying to satisfy. Besides the customer

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Serving Economic and End User Customer Segments

Serving Economic and End User Customer Segments

When fleshing out your business model canvas, you need to define your customer segment and value proposition. However, it is sometimes necessary to consider both the economic buyer and the end user when defining your customer segments. For example, the other day I took my grandson to a Chuck-e-Cheese. The end user was my grandson

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Inside Out Business Model

Inside Out Business Model

Ignore the status quo and don’t build a better mousetrap. Stop focusing on what your competitors do. Instead, challenge orthodoxies. To do so, start with any of the nine business model building blocks and build outwards. While we typically start with customer segments to build a customer-driven business model, there are four common starting points.

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Red Ocean vs. Blue Ocean Strategy

What is a Red Ocean vs. Blue Ocean Strategy

The term “red ocean” refers to all the industries in existence today, otherwise known as “the known market space.” Blue oceans, by contrast, denote all the industries not in existence today, otherwise known as “the unknown market space.” Red oceans are contested markets while blue oceans are untainted by competition.

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Free as a Business Model

Free as a Business Model

When you have a free product or service with high amounts of traffic, platform advertisers become interested in subsidizing your free product or service by paying you a fee to share their advertisements. Free products generate high platform traffic and increase the attractiveness of your platform to advertisers. Freemium users get basic functionality for free.

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Critical Thinking About Macroeconomic Forces

Critical Thinking About Macroeconomic Forces

When completing a Business Model Canvas, it is helpful to guide the discussion through the use of questions. When it comes to looking at macroeconomic forces that will affect your business model, the following set of questions should help you in thinking more critically about your business model. These questions are broken into four categories:

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Critical Thinking About Industry Forces

Critical Thinking About Industry Forces

When completing a Business Model Canvas, it is helpful to guide the discussion through the use of questions. When it comes to looking at industry forces that will affect your business model, the following set of questions should help you in thinking more critically about your business model. These questions are broken into three categories:

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Revenue Streams - Business Model Canvas

Choosing a Revenue Stream

When it comes revenue streams, they are generally either “transactional,” resulting from a one-time payment, or “recurring,” resulting from ongoing payments that deliver value or provide post-sales support. When it comes to defining a business’s revenue streams, I find it helpful to consider a list of different types of revenue streams to guide me and

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Value Proposition - Business Model Canvas

Choosing a Value Proposition Type

When considering your unique value proposition, I find it helpful to consider a list of common value propositions to help guide me and my client’s thinking. To that end, here are eleven common value propositions that businesses might offer to their selected customer segment. Review the following value proposition types and determine which one is

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Customer Segment - Business Model Canvas

Choosing a Customer Segment Type

The first step for a new business or an existing business coming out with a new product line is to define the customer segment they are targeting. During the early stages of the process, I recommend starting out with a broad definition of the customer segment. The following is a list of five common customer

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What Is Disruptive Innovation?

What Is Disruptive Innovation?

Disruptive innovation is not about the next new product as much as it is about transforming an existing market from being expensive and complex to affordable and accessible. A disruptive innovation is more about targeting a high profit/low margin business and creating a high volume/low margin alternative. For example, it is very expensive to take

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The Tipping Point of Labor and Automation

The Tipping Point of Labor and Automation

The other day we talked about mass-produced products being the only ones making it to the market. We stated that this was because they require high sales volumes to break-even. However, we also discussed that some manufacturing was able to be customized and more easily distributed. In the past, it required large capital investments to

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The Coming Cottage Manufacturing Revolution

The Coming Cottage Manufacturing Revolution

The only parts that make it into the mainstream are parts that can be manufactured in the tens of thousands. These large batches then require complex distribution channels and warehousing of inventory that ties up precious capital. With small-scale 3D printers, laser cutters, and CNC machines, parts can be produced at the point of sale.

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Critical Thinking About Macroeconomic Forces

Macroeconomic Forces and the Business Model Canvas

The next and final environmental forces block is “Macroeconomic Forces.” This section is used to determine if your business model can adjust to macroeconomic shifts. This is where keeping up with current events is important. In addition to watching the world and local news programs each day, I use an internet news aggregator that searches

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Critical Thinking About Industry Forces

Industry Forces and the Business Model Canvas

The next environmental forces block is “Industry Forces” and this section is used to determine if your business model will have a competitive edge today and tomorrow. To understand industrial forces, you need to assess who your competitors are. A tool called Data Axle Formerly called Reference USA (available at many libraries) is a valuable

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Critical Thinking About Key Trends

Key Trends and the Business Model Canvas

The next environmental forces block is related to key trends. The “Key Trends” block is used to evaluate if your Business Model Canvas takes advantage of emerging market trends. Are there any new technologies on the horizon that may undercut your business model? Don’t just look at the advances in your industry that may affect

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Critical Thinking About Market Forces

Market Forces and the Business Model Canvas

The first environmental forces block is related to the market forces of the customer segments in your Business Model Canvas. The purpose of the “Market Forces” block is to verify that your model is in line with the evolving needs of your chosen customer segment. When you are looking at market forces, you should start

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