How Well Do You Really Know Small Business Sales? Find Out Now!Small Business Sales / Sales Calls, Quiz 0% Small Business Sales How much do you know about Small Business Sale? 1 / 13 1. What is the purpose of a sales pipeline? To reduce the need for salespeople and automate more of the sales process To guide customers through the buying process To forecast future sales revenue and identify potential bottlenecks To keep a record of all sales transactions for tax purposes 2 / 13 2. What is the difference between upselling and cross-selling? Upselling is when a salesperson convinces a customer to buy additional products or services, while cross-selling is when a salesperson convinces a customer to purchase a higher-end product or service Upselling is when a salesperson convinces a customer to purchase a higher-end product or service, while cross-selling is when a salesperson convinces a customer to purchase additional products or services Upselling and cross-selling are both unethical sales practices. Upselling and cross-selling are the same thing 3 / 13 3. How can a salesperson address a price objection related to budget constraints? By offering financing options or payment plans By providing a discount or lowering the price By trying to convince the prospect that the price is fair By ignoring the objection and continuing with the sales pitch 4 / 13 4. What is a sales pitch? A conversation used to educate the prospect on the product or service A detailed description of the business’s products or services A presentation that persuades potential customers to buy a product or service A one-time communication between a salesperson and a prospect 5 / 13 5. What is the true value of a sales recap email? It ensures that all parties can recall what occurred in the sales meeting It ensures that clients are reminded of their purchase It provides an opportunity to recap the benefits of the product or service It provides a way to track the success of their sales pitch 6 / 13 6. What is the primary benefit of a thorough client onboarding process? It decreases the need for customer support It provides an opportunity for upselling additional products or services It ensures that clients understand how to use the product or service It increases the likelihood of successful product or service adoption 7 / 13 7. What is the purpose of a sales script? To make sure every salesperson delivers the same information To guide sales conversations To make sure all the benefits of the product or service are discussed with a prospect To facilitate getting customer feedback 8 / 13 8. Which of the following is NOT a common sales objection? Price Timing Need Color 9 / 13 9. What is the difference between a sales lead and a referral? A sales lead is generated through marketing efforts, while a referral is generated through word-of-mouth A sales lead has expressed interest in a particular product or service, while a referral is an introduction A sales lead is in the early stages of the buying process, while a referral is ready to make a purchase A sales lead is a cold contact, while a referral is a warm contact 10 / 13 10. What is the purpose of a sales funnel? To track the performance of a sales team To filter out prospects not capable of making a purchasing decision To facilitate that customer feedback gets back to the product development team To guide prospects through the buying process 11 / 13 11. Which of the following is NOT a sales strategy for small businesses? Relationship selling Solution selling Discount selling Consultative selling 12 / 13 12. What is the difference between a potential customer and a prospect? A potential customer is a new customer, while a prospect is an existing customer A potential customer has expressed interest in the product or service, while a prospect has just provided their contact information A potential customer is in the early stages of the buying process, while a prospect is ready to make a purchase A potential customer has prior history with a business, while a prospect is a tire-kicker 13 / 13 13. What is the primary goal of sales for small businesses? To guarantee long-term success To increase revenue To improve customer service To create brand awareness Your score isThe average score is 100% LinkedIn Facebook VKontakte 0% Restart quiz
