Chris is a SCORE colleague and a marketing and sales maven. We are super fans of each other’s work. The following post was published by Chris on his blog in August of 2017 and is chock full of valuable advice.
This is a follow-up to my last article titled, How to Use Content Marketing to Establish B2B Thought Leadership. In that article I started with the basic and critical question: Can you be an industry thought leader? I then covered some ideas on how to find quality subjects to talk about and create marketing content that is both relevant and valued by your target audience.
We will now cover three additional questions you and your company need to ask to be a successful content marketing practitioner.
How do we get people to read our marketing content?
How do we get people to engage with our company?
How do we measure results and get better over time?
How do we get people to read our content?
The first imperative to gaining readership is to write about stuff people care about. Understand that few, if any, people are going to read what you write just because they like you or feel an obligation. Those of us who have written books know how difficult it is to get even our family and friends to read what we write, whereas someone half-a-world away may peruse every word. Writers like to write about the things they are personally knowledgeable about and interested in, but in some cases, there may be little or no market for such content.
The trick is to align your expertise and interest with the needs and desires of your prospects. Perhaps the best way to do this is to answer questions that relate to pain points/challenges that our prospects face. For example, an article I wrote a couple of years ago titled, Just How Many Sales Leads Do You Need has received a ton of readership because marketers have so many questions about sales lead requirements.
Generally, no matter how terrific, people aren’t going to just stumble upon your content. You need to get it exposed via either paid techniques or social media. You can do this by logging onto and posting from each social media platform, or you can use a tool like Buffer or Hootsuite to manage distribution on all, or most of your platforms.
How do we get people to engage with our company?
Readers are great but opt-in contacts are much, much better. These are the individuals you have a chance to turn into customers, partners, or whatever. And after you have attracted them and educated them, the next step is to drive engagement. To put this in a different way, you want them to move deeper into your Circle of Marketing Influence. Here are some ideas to make this happen:
Offer convenient ways for readers to subscribe to your blog.
Develop unique and compelling offers.
Give away some of your good stuff with no commitment but make sure to save the highest caliber content for those who opt-in.
Be pleasantly persistent. It usually takes multiple exposures to drive engagement. It really is a numbers game so the more often you share content, the better your chance of generating marketing influence and conversions.
How do we measure content marketing results and get better over time?
There are a number of quality tools for measuring social media/marketing content engagement, including Sprout Social, Buffer, Hootsuite, Kissmetrics and Cyfe (apologies to those I left out). I recommend that, if possible, you use the same tool for creating and propagating content as you do for measurement.
So what specifically do you want to measure? Here are six important metrics:
Impressions: The number of people who are exposed to your blog, article or other content because it appears in their news feed or search results.
Reach: The number of people you are reaching on a regular basis – How many followers, contacts, readers, fans, and connections do you have today vs. last month or last year, on your various social media platforms?
Engagement: How many people are liking, favoriting, commenting, retweeting or sharing your posts and updates, or rating your YouTube videos.
Conversion: This is a key marketing content metric because it refers to actions that can potentially impact revenue such as filling out a lead form, registering for marketing assets like webinars or whitepapers, or even making a purchase.
Follower vs. following: One of the best ways to gain new Twitter followers is to first follow other people. However, you need to monitor the ratio between the number of people you follow and those that follow you to make sure this number doesn’t get out of whack. Twittercounter.com does this for free.
Organic vs. paid traffic: Obviously, you can increase exposure to, and engagement with, your content using paid sources like LinkedIn, Facebook, Twitter, etc. However, when it comes to content marketing, you want your pull marketing (organic) programs to do the heavy lifting. And if this is not possible in the short-term, it should be your go-forward strategy.
Note that you can find different definitions for some of these terms (e.g. reach vs. impressions) promulgated by various software tools and social media platforms. The important thing is to implement the metrics that are most important to you, and use them to drive continuous improvement.
Producing marketing content that exhibits thought leadership in your industry is only one part of the equation. What happens when a piece of content falls in the forest and no one hears it? Make sure you’ve got processes to measure and retool your content to ensure your prospects are engaging with what you choose to publish.
